1. Overview
Banify Apps ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Shopify applications and related services.
This policy applies to all users of our applications, including:
- Shopify store owners and administrators
- Store customers and visitors
- Website visitors
- Newsletter subscribers
By using our services, you consent to the data practices described in this policy.
3. How We Use Information
3.1 Service Provision
- Providing and maintaining our app functionality
- Processing referral programs and reward distributions
- Managing email popup campaigns and subscriber lists
- Generating analytics and reports for your store
3.2 Communication
- Sending important service notifications and updates
- Providing customer support and technical assistance
- Sharing product updates and new feature announcements
- Responding to your inquiries and requests
3.3 Improvement and Development
- Analyzing usage patterns to improve our apps
- Developing new features and functionality
- Identifying and fixing technical issues
- Conducting research and analytics
3.4 Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud and security threats
- Enforcing our terms of service
- Resolving disputes and legal issues
4. Information Sharing and Disclosure
4.1 We DO NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing Scenarios
- Service Providers: Trusted third-party services that help us operate our apps (hosting, analytics, support tools)
- Shopify Platform: Data sharing necessary for integration with Shopify's platform and services
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing with specific third parties
4.3 Data Processing Partners
Our trusted partners include:
- Cloud hosting providers for secure data storage
- Analytics services for app performance monitoring
- Email service providers for communications
- Customer support platforms
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using strong encryption protocols
- Access Controls: Strict access controls and authentication requirements for our systems
- Regular Audits: Regular security audits and vulnerability assessments
- Secure Infrastructure: Use of reputable cloud providers with robust security measures
- Employee Training: Regular security training for all team members
5.2 Incident Response
In the unlikely event of a security breach, we will:
- Immediately investigate and contain the incident
- Notify affected users within 72 hours when required by law
- Provide clear information about what happened and steps taken
- Implement additional safeguards to prevent future incidents
6. Data Retention
6.1 Retention Periods
- Account Data: Retained while your account is active and for up to 2 years after app uninstallation
- Customer Data: Retained as long as necessary for app functionality and legal requirements
- Analytics Data: Aggregated analytics may be retained indefinitely in anonymized form
- Support Records: Support communications retained for up to 3 years
6.2 Data Deletion
We will delete your data when:
- You request deletion (subject to legal requirements)
- The retention period expires
- The data is no longer needed for business purposes
- You permanently delete your Shopify store
7. Your Privacy Rights
7.1 General Rights
You have the following rights regarding your personal information:
- Access: Request information about what personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing in certain circumstances
7.2 GDPR Rights (EU Residents)
If you are located in the European Union, you have additional rights under GDPR, including:
- Right to be informed about data processing
- Right to withdraw consent at any time
- Right to lodge a complaint with supervisory authorities
- Right not to be subject to automated decision-making
7.3 CCPA Rights (California Residents)
California residents have specific rights under the California Consumer Privacy Act (CCPA).
7.4 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@banifyapps.io. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Necessary for app functionality and security
- Performance Cookies: Help us understand how our apps are used
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into app usage and performance
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect app functionality.
8.3 Third-Party Tracking
Our apps may include analytics services that use cookies and similar technologies to collect information about your usage.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws by:
- Using Standard Contractual Clauses approved by the European Commission
- Ensuring adequate protection through certification schemes
- Relying on adequacy decisions from relevant authorities
- Implementing appropriate safeguards for data protection
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Send email notifications for significant changes
- Provide in-app notifications where appropriate
- Post notices on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.